Frequently Asked Questions
Everything you need to know about bringing nature into your home.
What materials are used in Truly Earthy products?
We prioritize sustainability by using natural, ethically sourced materials such as organic cotton, reclaimed wood, hand-woven jute, and eco-friendly ceramics to ensure high quality with a low environmental footprint.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For handcrafted or oversized furniture pieces, delivery may take 10-14 business days depending on your location.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and weight of the items.
What is your return policy?
We want you to love your home. If you are not satisfied, you can return items in their original condition within 30 days of delivery for a full refund or exchange.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, because many of our items are handmade from natural materials, slight variations in color and texture are expected and celebrated as unique characteristics.
How can I track my shipment?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.