Returns & Exchanges

At Truly Earthy, we want you to be completely enamored with your home decor, which is why we offer a 30-day return window for items in their original, handcrafted condition. If a piece doesn't perfectly complement your space, our team is here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Log into our returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack the items in their original eco-friendly packaging, ensuring all protective inserts are in place to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our artisans inspect the returned item, we will process your refund or ship your replacement within 5-7 business days.